1. Digital Goods
All products on EXT X CHEATS are digital goods delivered electronically. Once a product has been delivered to your account (access key, download, or license activated), the sale is generally final.
Official policy
Refund Policy
Our policy for deposits, purchases, and refund requests.
At a glance
Key points from this policy
- Digital goods are generally final after delivery
- Refunds possible for verified delivery or product failures
- Change of mind and game bans are not refundable
- Open a ticket with order ID — typical reply in 1–2 business days
Readable policy document
This page explains our refund policy in clear language. Use the table of contents to jump between sections.
2. When Refunds May Be Granted
We may issue a refund or wallet credit if: the product was not delivered due to a system error; the product is permanently non-functional and no working replacement is available; or a duplicate charge occurred. Refund decisions are made case-by-case by our support team.
3. Non-Refundable Situations
Refunds are not provided for: change of mind after delivery; game bans or account suspensions; incompatibility caused by outdated device software; failure to follow setup instructions; or partial use of a subscription or time-limited license.
4. Deposit Refunds
Unapproved wallet deposits may be cancelled before approval. Approved deposits credited to your wallet are non-refundable except in cases of verified duplicate payment or processing error. Unused wallet balance refunds may be considered upon written request.
5. How to Request a Refund
Open a support ticket from your dashboard with your order number or deposit reference, a clear description of the issue, and any relevant screenshots. Our team typically responds within 1–2 business days.
6. Chargebacks & Disputes
Filing a payment chargeback without contacting us first may result in immediate account suspension. We reserve the right to dispute fraudulent chargebacks and provide payment proof to the relevant financial institution.
7. Contact
For refund inquiries, visit the Support page or email [email protected] with your order or deposit reference.